Find out if your advisee has requested extra privacy protection. Note: Student privacy information is temporarily unavailable through the Advisor Center or My Advisees page. IF IN DOUBT, do not release any student's information to anyone except that student or a UMass employee with a need to know. See the instructions below for an alternative method to access privacy information.

1. If you have SPIRE A access, you may navigate to the Student Services Center page (or have a staff member in your department who has SPIRE A access do this for you).
2. On the Student Center tab:
   • Look at the upper right corner of the page, after the 8-digit SPIRE ID and above the academics tab. If your advisee has requested extra privacy protection, you will see the FERPA flag ().
   • Click the FERPA flag. The Releasable FERPA Directory Information page opens. Note: Do not release even so-called releasable information to anyone except the student, unless it is a normal part of your job.
3. On the Releasable FERPA Directory Information page:
   • View releasable directory information
   • To view releasable academic information, click Releasable Academics.
   • To view releasable attendance information, click Releasable Attendance.
   • Click Return to go back to your advisee's Student Center.

Find out if your advisee has a hold, or negative service indicator, on his or her record. Note: The hold icon () is temporarily unavailable through the Advisor Center or My Advisees page. Please see the instructions below for an alternative method to view holds.

1. In SPIRE, in the left menu, click Service Indicators > Student > Manage Service Indicators. The Manage Service Indicators search page opens.
2. On the Manage Service Indicators search page, enter the 8-digit SPIRE ID or Last Name and First Name of your advisee, and click Search. Note: If your search criteria match multiple students, a list of names will appear at the bottom of the search page. Click the name of your advisee to access the Manage Service Indicators page for him or her.
3. On the Manage Service Indicators page:
   • View details of the hold.
   • Use our Add & Remove Service Indicators guide to learn more about student holds, including how to add or remove them, if you have access to do so.

If you encounter problems, submit an online Help Request.
- or -
Contact the OIT Help Desk at 545-9400.