Consulting Services
Our consultants are prepared to answer questions regarding software distributed by OIT and OIT-supported applications, including word processors, spreadsheets and databases.
These services are offered free of charge on a one per visit basis. Beyond one visit, the standard hourly rate is applied. See Consulting Fees for more information.
Note: When bringing files or disks to Software Support, be sure to bring a blank, preformatted disk with you. Disks are also available for purchase from Software Support.
Applications Support
Virus Removal
Software Support Consultants can scan and usually clean a virus-infected disk. If you have used the disk with your home computer, it too is likely infected.
While viruses frequently can be removed, there is no guarantee that your data will be undamaged. For this reason, it is always wise to scan foreign discs and downloaded files before using them. We recommend that you install our free anti-virus software. These programs will also enable you to scan discs at your computer.
Data Recovery
Clients with damaged or missing data on their disks can turn to Software Support Consultants for help.
Damaged CD's, DVD's, and other storage media can be brought in without an appointment. Consultants will scan the media with a data recovery utility and attempt to save the data.
Clients with missing or damaged data on the hard disks (desktop or laptop computer) should make an appointment (545-9400) with a specific Software Support Consultant before bringing the machine to Software Support.
Pre-Purchase Consultations
In the market for a new piece of software? Our consultants will work with you to assess your needs and then recommend the application(s) that is (are) best for you and the system configuration required to support your application needs.
Many of our services are free; however, we do charge for some consulting services and the actual work done on your computer. See our Consulting Fees Info page for our hourly rates.
Software Support Proxy Form
If you are a UMass employee and need to designate someone (e.g., a student employee) to drop off or pick up your computer from OIT Software Support, you'll need fill our Software Support Proxy Form (pdf, 32 K).
